1. Refund Eligibility

• Refunds are issued only after the returned product is received and verified against our return policy.
• Shipping and handling charges are non‑refundable.
• Certain items (e.g., custom‑made or personalized products) are not eligible for return or refund.

2. Refund Process

• Refunds will be processed only to verified bank accounts provided by the customer.
• Once approved, refunds are initiated within 7 working days.
• Actual credit to the customer’s account depends on the bank’s processing time.

• 3. Return Refusal Rights

  • SAANVI TRADER reserves the right to refuse returns if products do not meet return policy requirements.
  • Returns may also be refused for reasons such as misuse, damage after delivery, or violation of terms.

  4. Customer Responsibility

  • Customers are advised to review the return and refund policy carefully before purchase.
  • Products must be returned in original packaging and unused condition to qualify for a refund.

  5. Policy Updates

  • SAANVI TRADER may update this Refund Policy from time to time.
  • Customers will be notified of changes via updates on the website.